Refund policy

Shipping Policy:

1. Order Processing: Once an order is placed, we strive to process and ship it within 1-2 business days, excluding weekends and holidays.
2. Shipping Methods: We offer various shipping options, including standard shipping and express shipping. The available methods and their corresponding delivery times will be displayed at checkout.
3. Shipping Rates: Our shipping rates are calculated based on the weight and destination of the package. The exact shipping cost will be displayed at checkout before you complete your purchase.
4. International Shipping: We DO NOT offer international shipping!.

Returns Policy:
1. Eligibility: We gladly accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and with all tags attached.
2. Return Process: To initiate a return, please contact our customer support team via email or telephone. They will provide you with the necessary instructions and the return address.
3. Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
4. Refund Process: Once the returned item is received and inspected, we will send you an email notification. If your return is approved, a refund will be issued in the original form of payment within 7 business days.
5. Exchanges: Unfortunately, we do not offer direct exchanges. If you would like to exchange an item, please initiate a return as mentioned above and place a new order for the desired item.

We strive to provide the best customer service experience.

Team Velvet & Vogue